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Prolong is the only engine treatment company to offer a Lifetime
Limited Product Engine Warranty and also has the most generous
eligibility requirements of any engine treatment warranty available.
A vehicle less than 10 years old, with less than 100,000 miles on the
odometer may be registered.
Just purchase the 12-ounce size of Prolong Engine Treatment and
add it to your vehicle's crankcase (the same opening where you pour
in motor oil), complete the warranty registration form that comes inside
the package and mail it in.
You will receive a letter of thanks from Prolong, with a renewal form to
use with your next application. Once registered, the warranty may be
continued for as long as you own the vehicle, just by adding 8-ounce
Engine Treatment Booster within every 6,000 miles or six months --
whichever comes first -- and mailing in the renewal form.
Welcome to the growing family of smart Prolong users who benefit by
treating their engine with Prolong at least twice a year and have the
confidence the Prolong Lifetime Warranty provides. The Ultimate In
Protection & Performance.®
See below to read the actual warranty. For Frequently Asked
Questions and Answers about the warranty, Click Here.
This Limited Product Warranty is issued by GoldenWest Lubricants,
Inc. ("GoldenWest") to the Consumer ("Consumer" or "You") who
purchases and installs, or has installed, Prolong Engine Treatment
and who otherwise satisfies the terms and conditions of this Warranty.
The term "Warranty" refers to this Prolong Engine Treatment Limited
Product Warranty. The term "Product" refers to Prolong Engine
Treatment and, for purposes of Warranty renewal, to Prolong Engine
Treatment Booster. This Warranty provides coverage only to the
Consumer and only for Consumer's vehicle ("Vehicle"), as identified
by the Vehicle Identification Number ("VIN") on the Warranty
Registration Card, for the duration of Consumer's ownership or lease
period of the Vehicle.
WHAT THIS WARRANTY COVERS:
Subject to the terms and conditions set forth
herein, GoldenWest Lubricants, Inc., agrees at its option
and expense to repair or replace, at Reasonable Cost,
any of the following part(s)/component(s) that
experiences a Breakdown as a direct result of a
lubrication-related failure while the Product is properly
installed: piston and piston rings, crankshaft and main
bearings, rocker arm and pivots, rod and rod bearings,
distributor drive gear, timing gears or sprockets, valve
heads and valve springs, valve lifters, stems and guides,
wrist pins and bushings, cylinder linings and bores, oil
pump, oil pan, push rods, keepers and retainers,
camshaft and bearings, cam follower and balancer, all
internal lubricated parts of the block and head, and
seals and gaskets if required to be replaced during
repairs of covered parts.
"Breakdown" occurs when a covered pimages/component is
damaged and can no longer perform the function for which it was
designed. The "Reasonable Cost" of repair or replacement will include
the cost of labor as determined by the lesser of the national average
cost for similar repairs or the cost for labor as published in national flat
rate manual(s) in effect as of the date the labor is performed.
Parts/components that have experienced a Breakdown may be
replaced, at GoldenWest Lubricants, Inc.'s sole option, with used,
rebuilt, remanufactured or new parts/components. When the cost of
repairing a pimages/component, including labor, exceeds the cost of
replacing the pimages/component, GoldenWest Lubricants, Inc.
reserves the right to pay or reimburse Consumer for replacement
based on the cost for used, rebuilt, or remanufactured
parts/components not to exceed the liability limits of this Warranty.
HOW STATE LAW RELATES TO THIS WARRANTY:
TO THE EXTENT PERMITTED BY LAW, ANY APPLICABLE IMPLIED
WARRANTIES (INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A
PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE SAME
DURATION AS THIS WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU. GOLDENWEST
LUBRICANTS, INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, EXCEPT AS PROVIDED IN THIS
WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO
STATE.
THIS LIMITED PRODUCT WARRANTY IS AVAILABLE TO U.S.
RESIDENTS ONLY.
CRITERIA FOR VEHICLES TO BE ELIGIBLE FOR COVERAGE
BY THIS WARRANTY:
1. Must have 100,000 miles or less on the original odometer setting
at the time of the Product's initial installation.
2. Must be of current or previous nine (9) model years at time of the
initial installation of the Product. January 1st shall be considered
the model year change date for determining eligibility under this
Warranty.
3. Must be privately owned or leased by Consumer and must have a
valid and intact manufacturer's VIN.
4. Must be a passenger car, sport utility vehicle, van or lightweight
pick-up truck with curb weight of up to 7,2000 lbs. This Warranty
shall not apply to motor homes or any other vehicle not specifically
identified above.
5. Must not be modified or altered from the Vehicle manufacturer's
original specifications.
6. Must not have ever been used for emergency, racing, competition,
commercial, livery, delivery, military, off-road or agricultural
purposes, or in any manner not recommended by the Vehicle's
manufacturer.
7. Must not have ever been titled or branded as salvage, junk,
rebuilt, totaled or flood or fire damaged.
WHAT CONSUMER MUST DO FOR THIS WARRANTY TO
APPLY:
1. Purchase and properly install, or have installed, the Product in the
Vehicle. It is recommended that Prolong Transmission Treatment
and Prolong Fuel System Treatment also be installed, but they are
not required for coverage under this Warranty. For this Warranty to
apply, Consumer must not use any other oil additive or engine
treatment during the term of this Warranty.
2. Provide all information on the "Warranty Registration Form," below,
separate it from this Warranty and attach the original retail receipt
and UPC Bar Code from the product package, or the itemized
invoice showing purchase and installation of the Product by a
mechanic, service station, dealer or oil change facility, and mail
within 30 calendar days of installation to: GoldenWest Warranty
Administrator, 1937 Mount Vernon Avenue, Pomona, CA 91768.
3. Use the proper motor oil specified in the owner's manual for the
Vehicle. Perform all maintenance service, including replacement of
oil filter, air filter and fuel filter in accordance with the Vehicle
manufacturer's specifications and recommended schedule. Oil
changes must be done at least every 6 months or 6,000 miles,
whichever occurs first.
4. Maintain records establishing proper motor oil, oil filter, air filter
and fuel filter replacement, and proof of all maintenance service
performed in accordance with the Vehicle manufacturer's
recommended schedule. Records sufficient to establish proper
repair, maintenance, and purchase shall consist of receipts and
service records for Vehicle.
5. If applicable, properly renew the Warranty according to the
instructions stated in the section below entitled "Renewal Period."
WHAT THE PERIOD OF COVERAGE IS:
Initial Period: This Warranty will become effective only when the
Vehicle has been driven 1,000 miles since the time of initial installation
of the Product, as indicated by the odometer reading provided by
Consumer on the Warranty Registration Card, and when 30 calendar
days have lapsed from the date of initial installation of the Product. If
the Product is not reapplied as required for renewal of this Warranty,
the initial term of this Warranty will expire at 6,000 miles or six (6)
months from the date of initial installation of the Product, whichever
occurs first.
Renewal Period: This Warranty may be renewed for as long as
Consumer owns or leases the Vehicle. Any renewal term of this
Warranty will expire at 6,000 miles or six (6) months from the date of
the most recent installation of the Product, whichever occurs first. The
1,000 mile/30 day initial waiting period is waived for any renewal period.
How to Renew This Warranty:
1. Reinstall the Product by installing, or having installed, the proper
8 oz. follow-up volume of Product (less than original 12-ounce
application), sold as "Prolong Engine Treatment Booster"
Installation of Prolong Engine Treatment Booster is recommended
with every oil change, but must be installed within 6 months or
6,000 miles of previous installation, whichever occurs first, for
Warranty renewal. Renewal can also be accomplished by
reinstalling the 12 oz. size of the Product if Consumer chooses.
2. Notify Warranty Administrator of Warranty renewal within 10
calendar days of reinstallation of the Product. Consumer must mail
to GoldenWest Warranty Administrator, 1937 Mount Vernon
Avenue, Pomona, CA 91768-3312. (a) the original receipt from
retail purchase and the UPC Bar Code from the Product packaging,
or the itemized invoice showing installation of the Product by a
mechanic, service station, dealer or oil change facility, and (b) a
card or letter with Consumer's name Vehicle Identification Number
(VIN), date and odometer reading at the time of reapplication of
the Product, and the Warranty Contract Number (shaded
letters/numbers in the boxes located in the upper right corner of
the front side of this Warranty).
This Warranty applies only to the Consumer and Vehicle listed on the
initial Warranty Registration Card and is not transferable. This
Warranty shall expire immediately if Consumer is granted a refund on
the purchase of the Product.
WHAT THIS WARRANTY DOES NOT COVER:
1. Pre-existing conditions or damage to Vehicle, or a Vehicle which is
inoperable when the Product is first installed.
2. Any Breakdown caused by negligence, intentional abuse or
misuse, lack of scheduled maintenance as recommended by the
Vehicles manufacturer or improper servicing or from failure to
protect the Vehicle from further damage when a Breakdown has
occurred.
3. Design and/or manufacturing defects in any Vehicle
manufacturer's listed part, or damage or defect caused by parts
not listed by the Vehicle manufacturer.
4. Any part(s) or component(s) not specifically listed above as a
covered part or component under this Warranty.
5. Any Breakdown resulting from collision or accident, road hazard,
overheating, fire, theft, vandalism, riot, explosion, lightning,
earthquake, freezing, rust corrosion, windstorm, hail, water or
flood, salt, environmental conditions, chemicals, contamination of
fluids, fuels, coolants or lubricants, or acts of God.
6. Any repair or replacement of any covered pimages/component if a
Breakdown has not occurred, failure of a pimages/component is
due to normal wear (gradual reduction in operating performance),
or wear on that pimages/component has not exceeded the
published field tolerances allowed by the Vehicle or
pimages/component manufacturer.
7. Any loss if the odometer has stopped, is tampered with or altered
in any way, or the actual mileage cannot be determined.
8. Bolts and fasteners, freon, fluids, shop supplies, hazardous waste
disposal, maintenance items, adjustments, alignments, tune-ups,
diagnostics, seals and gaskets resulting in fluid leaks, freight,
state and local taxes.
9. Any damage or Breakdown that occurs to the Vehicle outside of
the United States of America or Canada.
10. Any damage or Breakdown due to failure to maintain motor oil or
engine coolant at levels recommended by the Vehicle
manufacturer or improper maintenance that leads to sludge build-
up or lubricant blockage.
LIMITS ON GOLDENWEST'S LIABILITY:
The aggregate limit of liability for a claim or claims related to a Vehicle
is $1,500.00 (U.S.). In no event shall the payment of any claim exceed
the fair market value of the Vehicle at the time of the claim. The fair
market value of the Vehicle shall not exceed the value as set forth in
that edition of the NADA Used Car Guide which is in effect on the date
of the claim’s presentation.
Should a claim otherwise covered by this Warranty also fall within the
scope of coverage provided to Consumer by the Vehicle
manufacturer's original or extended warranty, or any other warranty,
service agreement or service contract ("Other Applicable Warranty"),
the remedies provided under such Other Applicable Warranty shall be
Consumer's exclusive remedy. Consumer shall be responsible for the
payment of any deductible associated with any Other Applicable
Warranty.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY:
In the event Consumer believes that he/she may be entitled to repair or
replacement of part(s) or component(s) under this Warranty,
Consumer must:
1. Take the Vehicle to a state-licensed repair facility.
2. Call or have the repair facility call GoldenWest Lubricants, Inc.'s
Warranty Administratorr, at 1-800-201-7599 to register your claim.
Provide Consumer's Warranty number to the Warranty
Administrator.
3. Follow all instructions provided by the Warranty Administrator.
4. Provide to GoldenWest Lubricants, Inc.'s Warranty Claims
Administrator information substantiating compliance with the
terms of this Warranty and other information or documentation
requested, including but not limited to records establishing
compliance with repair and maintenance requirements of this
Warranty.
IMPORTANT: No repairs or machine work are to be started, or
damaged parts discarded, until the damage and/or failure is diagnosed
and the work is registered with Prolong's Warranty Administrator.
WHAT PROLONG WILL DO IF CONSUMER'S CLAIM IS
COVERED BY THIS WARRANTY:
After receipt by GoldenWest Lubricants, Inc.'s Warranty Administrator
of all information and/or documentation requested in support of
Consumer's claim under this Warranty, or after 30 calendar days have
elapsed from the time the Warranty Administrator requested such
information and/or documentation from Consumer, GoldenWest will
make a determination as to whether or not Consumer's claim is
covered by this Warranty, and will notify Consumer of that decision by
mail. If GoldenWest determines that Consumer's claim is covered by
this Warranty, GoldenWest will send Consumer a check for the amount
determined by GoldenWest to be due Consumer under this Warranty.
ALTERNATIVE DISPUTE RESOLUTION (OPTIONAL)
IN THE EVENT CONSUMER DISAGREES WITH THE WARRANTY
DETERMINATION MADE BY GOLDENWEST LUBRICANTS, INC., OR IN
THE EVENT OF ANY DISPUTE, CONTROVERSY OR CLAIM OF ANY
KIND AND NATURE ARISING OUT OF OR IN ANY WAY RELATED TO
THIS WARRANTY, ITS INTERPRETATION, PERFORMANCE OR
BREACH, GOLDENWEST LUBRICANTS, INC. OR CONSUMER MAY,
BUT IS NOT REQUIRED TO, REQUEST TO NEGOTIATE, MEDIATE, OR
ARBITRATE THE DISPUTE.
FORUM SELECTION
ANY SUIT, ACTIONS OR PROCEEDINGS ARISING OUT OF OR IN ANY
WAY RELATED TO THIS WARRANTY, ITS INTERPRETATION,
PERFORMANCE OR BREACH ARISING IN CONNECTION WITH THIS
WARRANTY SHALL BE TRIED AND LITIGATED EXCLUSIVELY IN THE
APPROPRIATE STATE COURT LOCATED IN THE COUNTY OF LOS
ANGELES, STATE OF CALIFORNIA APPLY CALIFORNIA LAW.
©2006 GoldenWest Lubricants, Inc., Pomona, CA 91768
KEEP THIS WARRANTY FOR YOUR RECORDS.
Form # 90021, Rev. 06 /06
Limited Product Engine Warranty and also has the most generous
eligibility requirements of any engine treatment warranty available.
A vehicle less than 10 years old, with less than 100,000 miles on the
odometer may be registered.
Just purchase the 12-ounce size of Prolong Engine Treatment and
add it to your vehicle's crankcase (the same opening where you pour
in motor oil), complete the warranty registration form that comes inside
the package and mail it in.
You will receive a letter of thanks from Prolong, with a renewal form to
use with your next application. Once registered, the warranty may be
continued for as long as you own the vehicle, just by adding 8-ounce
Engine Treatment Booster within every 6,000 miles or six months --
whichever comes first -- and mailing in the renewal form.
Welcome to the growing family of smart Prolong users who benefit by
treating their engine with Prolong at least twice a year and have the
confidence the Prolong Lifetime Warranty provides. The Ultimate In
Protection & Performance.®
See below to read the actual warranty. For Frequently Asked
Questions and Answers about the warranty, Click Here.
This Limited Product Warranty is issued by GoldenWest Lubricants,
Inc. ("GoldenWest") to the Consumer ("Consumer" or "You") who
purchases and installs, or has installed, Prolong Engine Treatment
and who otherwise satisfies the terms and conditions of this Warranty.
The term "Warranty" refers to this Prolong Engine Treatment Limited
Product Warranty. The term "Product" refers to Prolong Engine
Treatment and, for purposes of Warranty renewal, to Prolong Engine
Treatment Booster. This Warranty provides coverage only to the
Consumer and only for Consumer's vehicle ("Vehicle"), as identified
by the Vehicle Identification Number ("VIN") on the Warranty
Registration Card, for the duration of Consumer's ownership or lease
period of the Vehicle.
WHAT THIS WARRANTY COVERS:
Subject to the terms and conditions set forth
herein, GoldenWest Lubricants, Inc., agrees at its option
and expense to repair or replace, at Reasonable Cost,
any of the following part(s)/component(s) that
experiences a Breakdown as a direct result of a
lubrication-related failure while the Product is properly
installed: piston and piston rings, crankshaft and main
bearings, rocker arm and pivots, rod and rod bearings,
distributor drive gear, timing gears or sprockets, valve
heads and valve springs, valve lifters, stems and guides,
wrist pins and bushings, cylinder linings and bores, oil
pump, oil pan, push rods, keepers and retainers,
camshaft and bearings, cam follower and balancer, all
internal lubricated parts of the block and head, and
seals and gaskets if required to be replaced during
repairs of covered parts.
"Breakdown" occurs when a covered pimages/component is
damaged and can no longer perform the function for which it was
designed. The "Reasonable Cost" of repair or replacement will include
the cost of labor as determined by the lesser of the national average
cost for similar repairs or the cost for labor as published in national flat
rate manual(s) in effect as of the date the labor is performed.
Parts/components that have experienced a Breakdown may be
replaced, at GoldenWest Lubricants, Inc.'s sole option, with used,
rebuilt, remanufactured or new parts/components. When the cost of
repairing a pimages/component, including labor, exceeds the cost of
replacing the pimages/component, GoldenWest Lubricants, Inc.
reserves the right to pay or reimburse Consumer for replacement
based on the cost for used, rebuilt, or remanufactured
parts/components not to exceed the liability limits of this Warranty.
HOW STATE LAW RELATES TO THIS WARRANTY:
TO THE EXTENT PERMITTED BY LAW, ANY APPLICABLE IMPLIED
WARRANTIES (INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A
PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE SAME
DURATION AS THIS WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU. GOLDENWEST
LUBRICANTS, INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, EXCEPT AS PROVIDED IN THIS
WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO
STATE.
THIS LIMITED PRODUCT WARRANTY IS AVAILABLE TO U.S.
RESIDENTS ONLY.
CRITERIA FOR VEHICLES TO BE ELIGIBLE FOR COVERAGE
BY THIS WARRANTY:
1. Must have 100,000 miles or less on the original odometer setting
at the time of the Product's initial installation.
2. Must be of current or previous nine (9) model years at time of the
initial installation of the Product. January 1st shall be considered
the model year change date for determining eligibility under this
Warranty.
3. Must be privately owned or leased by Consumer and must have a
valid and intact manufacturer's VIN.
4. Must be a passenger car, sport utility vehicle, van or lightweight
pick-up truck with curb weight of up to 7,2000 lbs. This Warranty
shall not apply to motor homes or any other vehicle not specifically
identified above.
5. Must not be modified or altered from the Vehicle manufacturer's
original specifications.
6. Must not have ever been used for emergency, racing, competition,
commercial, livery, delivery, military, off-road or agricultural
purposes, or in any manner not recommended by the Vehicle's
manufacturer.
7. Must not have ever been titled or branded as salvage, junk,
rebuilt, totaled or flood or fire damaged.
WHAT CONSUMER MUST DO FOR THIS WARRANTY TO
APPLY:
1. Purchase and properly install, or have installed, the Product in the
Vehicle. It is recommended that Prolong Transmission Treatment
and Prolong Fuel System Treatment also be installed, but they are
not required for coverage under this Warranty. For this Warranty to
apply, Consumer must not use any other oil additive or engine
treatment during the term of this Warranty.
2. Provide all information on the "Warranty Registration Form," below,
separate it from this Warranty and attach the original retail receipt
and UPC Bar Code from the product package, or the itemized
invoice showing purchase and installation of the Product by a
mechanic, service station, dealer or oil change facility, and mail
within 30 calendar days of installation to: GoldenWest Warranty
Administrator, 1937 Mount Vernon Avenue, Pomona, CA 91768.
3. Use the proper motor oil specified in the owner's manual for the
Vehicle. Perform all maintenance service, including replacement of
oil filter, air filter and fuel filter in accordance with the Vehicle
manufacturer's specifications and recommended schedule. Oil
changes must be done at least every 6 months or 6,000 miles,
whichever occurs first.
4. Maintain records establishing proper motor oil, oil filter, air filter
and fuel filter replacement, and proof of all maintenance service
performed in accordance with the Vehicle manufacturer's
recommended schedule. Records sufficient to establish proper
repair, maintenance, and purchase shall consist of receipts and
service records for Vehicle.
5. If applicable, properly renew the Warranty according to the
instructions stated in the section below entitled "Renewal Period."
WHAT THE PERIOD OF COVERAGE IS:
Initial Period: This Warranty will become effective only when the
Vehicle has been driven 1,000 miles since the time of initial installation
of the Product, as indicated by the odometer reading provided by
Consumer on the Warranty Registration Card, and when 30 calendar
days have lapsed from the date of initial installation of the Product. If
the Product is not reapplied as required for renewal of this Warranty,
the initial term of this Warranty will expire at 6,000 miles or six (6)
months from the date of initial installation of the Product, whichever
occurs first.
Renewal Period: This Warranty may be renewed for as long as
Consumer owns or leases the Vehicle. Any renewal term of this
Warranty will expire at 6,000 miles or six (6) months from the date of
the most recent installation of the Product, whichever occurs first. The
1,000 mile/30 day initial waiting period is waived for any renewal period.
How to Renew This Warranty:
1. Reinstall the Product by installing, or having installed, the proper
8 oz. follow-up volume of Product (less than original 12-ounce
application), sold as "Prolong Engine Treatment Booster"
Installation of Prolong Engine Treatment Booster is recommended
with every oil change, but must be installed within 6 months or
6,000 miles of previous installation, whichever occurs first, for
Warranty renewal. Renewal can also be accomplished by
reinstalling the 12 oz. size of the Product if Consumer chooses.
2. Notify Warranty Administrator of Warranty renewal within 10
calendar days of reinstallation of the Product. Consumer must mail
to GoldenWest Warranty Administrator, 1937 Mount Vernon
Avenue, Pomona, CA 91768-3312. (a) the original receipt from
retail purchase and the UPC Bar Code from the Product packaging,
or the itemized invoice showing installation of the Product by a
mechanic, service station, dealer or oil change facility, and (b) a
card or letter with Consumer's name Vehicle Identification Number
(VIN), date and odometer reading at the time of reapplication of
the Product, and the Warranty Contract Number (shaded
letters/numbers in the boxes located in the upper right corner of
the front side of this Warranty).
This Warranty applies only to the Consumer and Vehicle listed on the
initial Warranty Registration Card and is not transferable. This
Warranty shall expire immediately if Consumer is granted a refund on
the purchase of the Product.
WHAT THIS WARRANTY DOES NOT COVER:
1. Pre-existing conditions or damage to Vehicle, or a Vehicle which is
inoperable when the Product is first installed.
2. Any Breakdown caused by negligence, intentional abuse or
misuse, lack of scheduled maintenance as recommended by the
Vehicles manufacturer or improper servicing or from failure to
protect the Vehicle from further damage when a Breakdown has
occurred.
3. Design and/or manufacturing defects in any Vehicle
manufacturer's listed part, or damage or defect caused by parts
not listed by the Vehicle manufacturer.
4. Any part(s) or component(s) not specifically listed above as a
covered part or component under this Warranty.
5. Any Breakdown resulting from collision or accident, road hazard,
overheating, fire, theft, vandalism, riot, explosion, lightning,
earthquake, freezing, rust corrosion, windstorm, hail, water or
flood, salt, environmental conditions, chemicals, contamination of
fluids, fuels, coolants or lubricants, or acts of God.
6. Any repair or replacement of any covered pimages/component if a
Breakdown has not occurred, failure of a pimages/component is
due to normal wear (gradual reduction in operating performance),
or wear on that pimages/component has not exceeded the
published field tolerances allowed by the Vehicle or
pimages/component manufacturer.
7. Any loss if the odometer has stopped, is tampered with or altered
in any way, or the actual mileage cannot be determined.
8. Bolts and fasteners, freon, fluids, shop supplies, hazardous waste
disposal, maintenance items, adjustments, alignments, tune-ups,
diagnostics, seals and gaskets resulting in fluid leaks, freight,
state and local taxes.
9. Any damage or Breakdown that occurs to the Vehicle outside of
the United States of America or Canada.
10. Any damage or Breakdown due to failure to maintain motor oil or
engine coolant at levels recommended by the Vehicle
manufacturer or improper maintenance that leads to sludge build-
up or lubricant blockage.
LIMITS ON GOLDENWEST'S LIABILITY:
The aggregate limit of liability for a claim or claims related to a Vehicle
is $1,500.00 (U.S.). In no event shall the payment of any claim exceed
the fair market value of the Vehicle at the time of the claim. The fair
market value of the Vehicle shall not exceed the value as set forth in
that edition of the NADA Used Car Guide which is in effect on the date
of the claim’s presentation.
Should a claim otherwise covered by this Warranty also fall within the
scope of coverage provided to Consumer by the Vehicle
manufacturer's original or extended warranty, or any other warranty,
service agreement or service contract ("Other Applicable Warranty"),
the remedies provided under such Other Applicable Warranty shall be
Consumer's exclusive remedy. Consumer shall be responsible for the
payment of any deductible associated with any Other Applicable
Warranty.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY:
In the event Consumer believes that he/she may be entitled to repair or
replacement of part(s) or component(s) under this Warranty,
Consumer must:
1. Take the Vehicle to a state-licensed repair facility.
2. Call or have the repair facility call GoldenWest Lubricants, Inc.'s
Warranty Administratorr, at 1-800-201-7599 to register your claim.
Provide Consumer's Warranty number to the Warranty
Administrator.
3. Follow all instructions provided by the Warranty Administrator.
4. Provide to GoldenWest Lubricants, Inc.'s Warranty Claims
Administrator information substantiating compliance with the
terms of this Warranty and other information or documentation
requested, including but not limited to records establishing
compliance with repair and maintenance requirements of this
Warranty.
IMPORTANT: No repairs or machine work are to be started, or
damaged parts discarded, until the damage and/or failure is diagnosed
and the work is registered with Prolong's Warranty Administrator.
WHAT PROLONG WILL DO IF CONSUMER'S CLAIM IS
COVERED BY THIS WARRANTY:
After receipt by GoldenWest Lubricants, Inc.'s Warranty Administrator
of all information and/or documentation requested in support of
Consumer's claim under this Warranty, or after 30 calendar days have
elapsed from the time the Warranty Administrator requested such
information and/or documentation from Consumer, GoldenWest will
make a determination as to whether or not Consumer's claim is
covered by this Warranty, and will notify Consumer of that decision by
mail. If GoldenWest determines that Consumer's claim is covered by
this Warranty, GoldenWest will send Consumer a check for the amount
determined by GoldenWest to be due Consumer under this Warranty.
ALTERNATIVE DISPUTE RESOLUTION (OPTIONAL)
IN THE EVENT CONSUMER DISAGREES WITH THE WARRANTY
DETERMINATION MADE BY GOLDENWEST LUBRICANTS, INC., OR IN
THE EVENT OF ANY DISPUTE, CONTROVERSY OR CLAIM OF ANY
KIND AND NATURE ARISING OUT OF OR IN ANY WAY RELATED TO
THIS WARRANTY, ITS INTERPRETATION, PERFORMANCE OR
BREACH, GOLDENWEST LUBRICANTS, INC. OR CONSUMER MAY,
BUT IS NOT REQUIRED TO, REQUEST TO NEGOTIATE, MEDIATE, OR
ARBITRATE THE DISPUTE.
FORUM SELECTION
ANY SUIT, ACTIONS OR PROCEEDINGS ARISING OUT OF OR IN ANY
WAY RELATED TO THIS WARRANTY, ITS INTERPRETATION,
PERFORMANCE OR BREACH ARISING IN CONNECTION WITH THIS
WARRANTY SHALL BE TRIED AND LITIGATED EXCLUSIVELY IN THE
APPROPRIATE STATE COURT LOCATED IN THE COUNTY OF LOS
ANGELES, STATE OF CALIFORNIA APPLY CALIFORNIA LAW.
©2006 GoldenWest Lubricants, Inc., Pomona, CA 91768
KEEP THIS WARRANTY FOR YOUR RECORDS.
Form # 90021, Rev. 06 /06
Prolong Limited Product Lifetime Engine Warranty
For
Frequently
Asked
Questions
about the
Warranty
Click here
Frequently
Asked
Questions
about the
Warranty
Click here
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