Frequently Asked Questions
Prolong Lubricant Products
Prolong Fuel Products
Prolong Waterless Wash & Shine
Lifetime Limited Product Warranty
Misconceptions
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Prolong Lubricant Products
Q: Why should I use Prolong Engine Treatment?
A: Prolong Engine Treatment successfully reduces friction and heat in your
engine with its patented technology. Your vehicle is a major investment; it makes
sense to do everything possible to protect your engine and maintain optimum
performance.
Q: How is Prolong Engine Treatment different than other engine treatments?
A: Prolong Engine Treatment provides an advanced extreme pressure lubrication
technology not found in any other engine treatment. The AFMT™ (Anti-Friction
Metal Treatment) formula is patented, your assurance that it is the only one of its
kind and does what it claims. Unlike many engine treatments, Prolong products do
not contain solid particles such as PTFE resins, "molys," zinc, copper or graphite.
Q: What's the difference between an oil treatment and Prolong Engine Treatment?
A: Rather than just adding thickeners to the oil, the patented Prolong formula
actually interacts with your engine's metal surfaces through a molecular and
chemical process, creating a unique superior resistance to extreme friction and
heat. Simply, it "bonds" with metal to form a protective layer.
Q: Can I use Prolong Engine Treatment with any engine?
A: Prolong Engine Treatment is safe and effective for new or used, gasoline or
diesel engines. It can also be used in rotary engines. Prolong Engine Treatment is
an ash-less petroleum product especially suited to applications where lubrication
and reduction of carbon build-up are critical factors.
Q: Does it matter what kind of oil I use?
A: Prolong Engine Treatment is compatible with both natural and synthetic oils.
Q: Does the treatment contain any solids?
A: No, Prolong Engine Treatment does not contain plastics, PTFE resins
(Teflon®), graphite, molybdenum disulfide (molys), or any other solids which may
cause damage or harmful build-up.
Q: What is the "Booster"?
A: The 8-oz. Prolong Engine Treatment Booster is the same formula as the 12-oz.
Prolong Engine Treatment, and is packaged for repeat use after the first
application of the product. When the oil is changed, only the Prolong Engine
Treatment that has bonded with the metal surfaces remains. The Booster size with
the same superior patented formula saves money and replenishes the Prolong
protection to its maximum level.
Q: How often should I use Prolong Engine Treatment?
A: First install the 12 oz. Engine Treatment, which may be done at any time. It is
recommended that the Booster volume be added with each oil change, or at least
every 6,000 miles or every 6 months.
Q: Can Prolong Engine Treatment be used in motorcycles?
A: Yes, use Prolong Engine Treatment at 10% to the volume. If your application
utilizes a wet-clutch and/or the oil is shared by both the engine and the
transmission, use only 5% to the volume.
Q: Can Prolong Engine Treatment be used in a 2-cycle motor?
A: Yes, add the engine treatment to the oil only, at 10% to the volume, then mix
with gas. Use the same mixture for oil injection systems.
Q: Why should I use Prolong Transmission Treatment?
A: Problems with automatic or standard transmissions represent one of the most
costly automotive repairs. Prolong Transmission Treatment is formulated with
patented AFMT™ (Anti-Friction Metal Treatment). When added to your vehicle's
transmission fluid or gear oil, it forms a protective layer of molecules on all the
metal surfaces of the transmission. Metal-to-metal extreme pressure friction and
heat from clutch and gear application are significantly reduced to optimize smooth
shifting and equipment performance.
Q: Is Prolong Transmission Treatment compatible with the seals and gaskets in
an automatic transmission?
A: Yes, it can be used with confidence in an automatic transmission.
Q: Will Prolong Transmission Treatment cause my clutch to slip?
A: No, the unique formulation will not impede clutch or band application. In some
cases, a glaze forms on clutch fibers and bands that causes clutches to slip.
Applying Prolong Transmission Treatment can help remove this glaze and other
sticky build-up to optimize performance.
Q: Is Prolong Transmission Treatment compatible with all transmission fluids?
A: Yes, Prolong Transmission Treatment can be used with all types of standard
and synthetic transmission fluids and gear oils.
Q: How often should Prolong Transmission Treatment be used?
A: The first application can be made at any time, but may be most convenient to
do when transmission fluid is being changed. After the first application, Prolong
Transmission Treatment does not need to be used again until the fluid is changed.
Q: Will adding Prolong Transmission Treatment overfill my transmission fluid
reservoir?
A: When adding Prolong Transmission Treatment to a manual transmission,
remove 8 ounces of gear oil (or if changing, put in 8 ounces less) then pour in
contents of 8 oz. bottle. If adding to an automatic transmission, contents may be
poured in directly without removing or reducing the transmission fluid.
Q: What's so good or different about Prolong SPL100® Super Penetrating
Lubricant Spray?
A: SPL100 does much more than the other well known sprays, some of which are
not even real lubricants. Some displace water, some are actually just cleaners.
SPL100 cleans, penetrates, displaces moisture, protects surfaces and lubricates
metal mechanisms with superior patented AFMT™ technology.
Q: What's so good or different about Prolong EP-2 Multipurpose Grease?
A: Prolong grease is characterized by superior mechanical stability and extreme
high load carrying capability. It has excellent resistance to water, oxidation and
corrosion, and outperforms other high temperature greases such as lithium
complex, aluminum complex, and many other polyurea greases. The grease is
exceptionally long-lasting and has extraordinary clinging power so that less
grease is needed per application.
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Prolong Fuel Products
Q: Why is it important to use the Prolong Fuel System Cleaner or Fuel Injector
Cleaner?
A: Over time, carbon deposits and sludge build up in the fuel lines, carburetor and
injectors, robbing your vehicle of power and causing poor fuel economy. The
Prolong Fuel System Cleaner removes and even helps prevent this build-up from
occurring. It also adds lubricity to the fuel to help protect gaskets and seals and
optimize mileage. The Prolong Fuel Injector Cleaner removes deposits on injector
tips and maximizes the fuel spray pattern for peak performance and fuel economy.
Q: How often should the fuel additives be used?
A: Use the Fuel System Cleaner every 3,000 miles. Use the Injector Cleaner in
between if you detect fouling, poor firing or starts, or reduced mileage.
Q: Does it matter what grade of gasoline I use?
A: No, Prolong fuel additives are compatible with all grades of gasoline.
Q: What is the advantage of the Prolong Octane Boost?
A: The Prolong Octane Boost provides a street-legal increase in octane power,
even at the highest pump level. It provides extra power and performance that may
not be needed all the time, such as pulling a boat or trailer, especially over steep
grades.
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Prolong Waterless Wash & Shine
Q: What is Prolong Waterless Wash & Shine?
A: Waterless Wash & Shine is a revolutionary new method of washing and
protecting your car in one easy step. When you wash your car with a conventional
car wash, you have to first get a hose, bucket, sponge, and chamois, then go
through the rinsing/washing/rinsing/drying process to finish the job. With
Waterless Wash & Shine, all you do is spray onto the surface of your car and wipe
dry. It's that simple! The unique citrus-based formula dissolves dirt and
contaminants with ease, while special lubricating agents encapsulate the dirt so
that it can easily be wiped off your car's delicate surface without scratching. In
addition to its powerful cleaning action, Waterless Wash & Shine leaves a
protective film on your car that provides a just-waxed shine and smoothness that
conventional car washes fail to do.
Q: Will it scratch my car?
A: Absolutely not. When you wash your car with a conventional car wash, you
have only the cleaning agent and some water between your sponge and the
surface of the car. There is nothing to protect the surface from the dirt grinding
against the paint. The special lubricating agent in Waterless Wash & Shine has
been thoroughly tested and has demonstrated in laboratory and real-life tests that
it does not scratch the paint. The lubricating agents surround and encapsulate the
dirt so that your paint is not scratched when the dirt is wiped away. Waterless
Wash & Shine is safe to use and can be used with any terry cloth towel.
Q: Can I use it on extremely dirty surfaces?
A: Unfortunately, even our special lubricating agents won't help if your car has
caked-on dirt. To use Waterless Wash & Shine in this case, we first suggest that
you remove all the large dirt particles with a hose. Remember, Waterless Wash &
Shine was designed for cars that are lightly to moderately soiled.
Q: On what surfaces may I use Waterless Wash & Shine?
A: Waterless Wash & Shine was designed for use on any exterior surface of a car
except for the tires. This includes the paint, chrome, plastic trim, painted plastic,
wheel rims, headlamp covers and even glass. We do not recommend the product
be used for vinyl tops or fabric.
Q: How often can I use Waterless Wash & Shine?
A: You can use Waterless Wash & Shine as often as you like. It will not build up.
It's great for every day use or weekly car care.
Q: How many cars can I treat with one 17oz. bottle?
A: Depending on how dirty your car is, you might use a different amount each
time you apply the product. For an average sized car with light to moderate soil,
you can clean up to five cars with a 17oz. bottle.
Q: On what types of cars can I use Waterless Wash & Shine?
A: Waterless Wash & Shine is safe for conventional and clear-coated paints and
therefore can be used on any type of car.
Q: Other uses?
A: Waterless Wash & Shine works exceptionally well on nearly any surface. Try it
on fiberglass boats, personal water craft, motorcycles, RV's, bicycles, and even
lawn furniture, barbecue covers, etc.
Q: Can Waterless Wash & Shine remove tree sap and bird droppings from my
paint?
A: Waterless Wash & Shine was designed with those tough contaminants in mind.
Tree sap, road tar, bugs and bird droppings are all easily removed with Waterless
Wash & Shine. Even if used full-strength, conventional car washes cannot clean
tar spots, but the citrus based Waterless Wash & Shine safely removes tar with no
effort at all.
Q: Can I use Waterless Wash & Shine in the sun?
A: Yes. You can use the product in the sun or in the shade. It is easier to use in a
shaded area, so the product doesn't dry as quickly, but you can use it wherever
and whenever you like.
Q: How many towels should I use to treat an entire car?
A: The best way to use the product is to use one towel to spread the product and
wipe the surface clean and another clean towel to remove any excess and wipe
the surface dry. For an average size car, two to three towels should be enough. We
encourage you to always use clean sides of the towel so if your car is
exceptionally dirty, you may need more towels.
Q: Do I have to use a terry cloth towel?
A: No. You don't have to use a terry cloth towel, but terry cloth towels are more
effective at cleaning the car and storing the removed dirt and contaminants in the
nap of the towel, safely away from your paint.
Q: How does Prolong Waterless Wash & Shine compare to a 'wash & wax'?
A: The 'wash & wax' products on the market are not very effective. This is due to
the fact that waxes and washes don't really mix. As a result, when you rinse your
car, any wax that there may be in the formula is being rinsed off as well. Waterless
Wash & Shine not only cleans your car but also leaves a protective film that is not
attracted to water and therefore won't rinse off.
Q: How does Prolong Waterless Wash & Shine compare to other waterless
washes?
A: Competitor's quick detailing products only remove light dust and must be
applied in the shade. They contain petroleum distillates and may be harmful if
swallowed and can cause skin irritation. Some may explode if the bottle is over-
pressurized and require vigorous shaking before use. By comparison, Waterless
Wash & Shine requires no buffing or polishing (just spray on and wipe off), can be
applied anywhere, is a citrus-based formula that dissolves and removes tree sap,
road tar, bugs and bird droppings, contains no petroleum distillates, is essentially
non-toxic, won't explode, and doesn't require vigorous shaking. It's the simplest,
most effective way to clean and protect your car, anywhere, anytime, leaving your
paint with an amazing gloss finish!
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Lifetime Limited Product Warranty
Q: Can I find out more about the warranty before I buy anything?
A: Of course. You can read the warranty in its entirety at this site, just click here.
You can also request a copy by calling 1-317-402-0093. Prolong Super Lubricants
offers this free lifetime Warranty for qualifying vehicles to demonstrate they stand
behind their products, and to create confidence in interested consumers like
yourself.
Q: Is this really a 'life-time' warranty?
A: Yes, the Lifetime Limited Product Engine Treatment Warranty may be extended
on an eligible vehicle for as long as you own it... the lifetime of your car! All you
have to do is use Prolong Engine Treatment every 6 months or 6,000 miles and
send in the renewal information to the GoldenWest Warranty Administrator, 1937
Mount Vernon Avenue, Pomona, CA 91768-3312.
Q: What does the warranty cover?
A: Under the law, a limited product warranty only covers or applies to what a
product does or effects, so the Prolong Lifetime Engine Treatment Warranty
covers all lubricated parts of a vehicle's engine, provided the required oil level and
service are maintained and Prolong Engine Treatment is properly installed.
Specifically:
*piston and piston rings
*crankshaft and main bearings
*rocker arm and pivots
*rod and rod bearings
*distributor drive gear
*timing gears or sprockets
*valve heads and valve springs
*valve lifters
*stems and guides
*wrist pins and bushings
*cylinder linings and bores
*oil pump, oil pan
*push rods
*keepers and retainers
*camshaft and bearings
*cam follower and balancer
*all internal lubricated parts of the block and head
*seals and gaskets if required to be replaced during repairs of covered parts.
Q: Are all cars eligible for this 'life time' warranty?
A: Prolong offers the most generous engine treatment warranty available,
allowing coverage for vehicles with up to 100,000 miles! Most of the vehicles on
the road will qualify, and remember, a high-mileage vehicle that doesn't qualify for
the free warranty certainly still benefits from the use of Prolong Engine Treatment
and Fuel System Treatment!
Here's the list of criteria for your vehicle to be eligible:
*Must be privately owned or leased by you, and you must be a U.S. resident.
*Must have less than 100,000 miles on the original odometer reading, and be 10
years
or less old- (January 1st of each year is the change date.)
*Must be a passenger car, SUV, van or lightweight truck weighing 7,200 lbs. or less,
which has never been used for any commercial, off-road or racing purpose. No
motor homes or other type of vehicles.
*Must have a valid and intact VIN, and never have been modified or altered from the
manufacturer's original specifications or titled or branded as salvage, junk, rebuilt,
totaled, flood or fire damaged.
*You must install Prolong Engine Treatment and send in the registration. No other
engine or oil additives may be used while the Lifetime Limited Product Warranty is
in
effect.
Q: Can I register for the warranty if I live outside the United States?
A: Unfortunately, warranty coverage is limited to residents within the United
States at this time. Fortunately, where ever, whenever and whatever you drive can
benefit from the protective properties of Prolong Engine Treatment in the
crankcase.
Q: What if my car has over 100,000 miles on it?
A: An odometer reading of less than 100,000 miles is required to enroll your
vehicle for the Lifetime Limited Product Warranty. Once registered, you may
continue warranty coverage for as long as you own the car, by applying Prolong
Engine Treatment Booster every 6 months or 6,000 miles, whichever occurs first.
Even though a vehicle with more that 100,000 is not eligible for initial warranty
registration, it will certainly benefit from the application of Prolong Engine
Treatment to protect against friction and reduce operating temperatures.
Q: How will I know if my warranty application has been received, approved and
processed?
A: Within several weeks of your mailing in your application, you will receive an
appreciation letter from Prolong confirming your warranty registration that
includes a renewal form for your future use. If the vehicle does not qualify (mileage
too high, etc.) or if omitted information is still needed, you will receive a letter of
explanation from the GoldenWest Warranty Administrator.
Q: What if I forget to use the product or to send in the Warranty renewal
information when I should?
A: Providing your vehicle still has less than 100,000 miles on the odometer, you
can re-register your vehicle again, just like you originally did. Purchase and install
the 12oz. Prolong Engine Treatment, then complete and mail in the registration
form. There is a short waiting period after the initial registration before the
Warranty takes effect. This waiting period is waived for Warranty renewal.
Q: Can I use other additives?
A: No other additives may be used while the Lifetime Limited Product Warranty is
in effect.
Q: Can I enroll more than one vehicle?
A: You can enroll as many vehicles as you want. Each vehicle is separately
registered, providing it meets the eligibility criteria. Each vehicle must be initially
treated with 12 oz. Prolong Engine Treatment. Application of Prolong Engine
Treatment Booster every 6 months or 6,000 miles and a renewal form are required
to continue Warranty coverage.
Q: Does the Warranty transfer if I sell my vehicle or give it to a friend or family
member?
A: No. The Warranty is only valid for the consumer and vehicle originally listed on
the Warranty registration card. Providing the sold or transferred vehicle is still
eligible, i.e. less than 10 years old, and less than 100,000 miles, the new owner can
register for a new Warranty when he or she adds Prolong Engine Treatment.
Q: How do I renew the warranty period once I've registered the first time?
A: Purchase and install Prolong Engine Treatment Booster within 6 months or
6,000 miles of the first application. Use the renewal form sent to you from Prolong
by mail after initial registration and each subsequent renewal. Mail to GoldenWest
Warranty Administrator, 1937 Mount Vernon Avenue, Pomona, CA 91768-3312.
Q: Must I use Prolong Engine Treatment Booster size to renew the warranty?
A: The patented Prolong formula treats the metal of your engine, using the motor
oil as a conduit. In order to maintain the maximum level of protection first achieved
when you install Prolong Engine Treatment, the product needs to be re-applied
after an oil change. A certain amount of the product remains on the engine metal,
so the full 12 ounces is not required for replenishment. The 8 ounce Booster size
of the product is sufficient and more economical. However, if you wish to again
apply a full 12 ounce treatment, it is perfectly fine to do so. It is not detrimental to
the engine, just less economical.
Q: I don't usually change my own oil, I have a service facility do it. Can I still
register for the warranty?
A: Certainly. Many professional service facilities offer Prolong Engine Treatment
as an option for your oil change package. You may want to keep that in mind when
choosing a place to take your vehicle for maintenance. Facilities offering Prolong
Engine Treatment also have the warranty documents to provide to their customers
who have our product installed. Be sure to get the form, complete it and mail it in.
You may also purchase the product at your favorite retailer for automotive
supplies, then take it with you to the service facility and have it installed. If you do
this, you will complete your registration form with the date and odometer reading
at the time of the service, just as though you were putting it in yourself.
Return to the facility within 6 months or 6,000 miles and ask that Prolong Engine
Treatment Booster be installed with your oil change. Complete the renewal form
sent to you from Prolong and mail it in to: GoldenWest Warranty Administrator,
1937 Mount Vernon Avenue, Pomona, CA 91768-3312.
Q: The pre-owned vehicle I purchased already had Prolong Engine Treatment
installed for me, what do I do for the warranty?
A: Many top-quality dealerships are installing Prolong Engine Treatment in their
new and pre-owned vehicles, recognizing the credibility and added value
presented to interested buyers. These dealerships will either present the warranty
to the buyer at the time of purchase, or will place it in the vehicle glove
compartment.
Q: How are claims made?
A: The warranty document has specific, step-by-step information for the claim
process. Prolong Super Lubricants has appointed a very experienced claims
administrator to review and insure claim requests are processed in a timely
manner. The number provided in the warranty is strictly for reporting a potential
claim and receiving a case number and instructions. Any other questions
regarding our warranty should be submitted by using the "Contact Us" screen of
this website or calling 1-317-402-0093. We will respond promptly.
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Misconceptions
Q: Can using Prolong products void my vehicle manufacturer's warranty?
A: No, the use of Prolong products will not void manufacturers' warranties.
Vehicle manufacturers are allowed to specify the motor oil grade and API
(American Petroleum Institute) service requirements necessary to validate their
engine warranty. Prolong Engine Treatment in no way alters the grade or other
specifications of either petroleum based or synthetic motor oils, and Prolong
Super Lubricants encourages drivers to follow the manufacturer's recommended
service schedules. Prolong Extreme Pressure Multi-Purpose Grease Exceeds
NLGI GC/LB (ASTM D 4950) standards. Vehicle Manufacturers are not allowed to
specify that a particular brand of product be used with their equipment to qualify a
warranty unless they provide that product for free.
Q: Does Prolong Engine Treatment have chlorine in it like bleach does?
A: No, although competitors have shamefully and inaccurately tried to make
consumers think so by ridiculously showing bottles of bleach being poured into
engines or referring to chlorinated or olefin paraffins as chlorine. For decades,
tribologists -- lubrication specialists -- have known that CP's or chlorinated
paraffins provide the most superior lubrication. The drawback to this approach
was instability at extremely high temperatures. Enter Prolong Super Lubricants,
with a revolutionary Aromatic Petroleum Distillate technology that is so unique it is
patented. To view our technology page Click Here. The incomparable Prolong
formula received the “1a” rating--the highest possible--on independent laboratory
testing designed to determine the corrosivity of liquids when applied to metal,
demonstrating the products are non-corrosive. The heart of Prolong AFMT™
technology is its unequaled chemical stability, providing the user with the best of
both worlds.
Q: Did Prolong get sued or fined by the FTC?
A: No, the facts are that the FTC thoroughly investigated all of the tests and
evidence that supported Prolong’s product claims in much the same manner as
going through a very detailed IRS audit.
Prolong has never been sued or taken to court by the FTC.
Prolong has never been fined by the FTC.
Prolong did not make false product claims.
No employees of Prolong were found to have violated any FTC regulations.
We recognize how important the FTC's role is in protecting consumers and
understand reasons for the extensive examination of all products in the engine
treatment category. The end result of this activity can also strengthen the
credibility of a company and product as well as provide consumer knowledge. In
order to satisfy the concerns of the FTC staff after they had expended valuable
time investigating all of Prolong’s product claims, Prolong entered into an
agreement with the FTC in which Prolong promised that it would rely on “adequate
scientific evidence” to substantiate its' product claims. No fines were assessed.
No suits were filed by the FTC against Prolong. The agreement was entered into in
early 1999. Five years have passed with complete cooperation.
Prolong Super Lubricants distinguished its conduct and had a much different
experience than many of our competitors. The following products had claims that
the FTC complained were false or unsubstantiated. The product owners were
sued by the FTC and eventually entered into settlement agreements with the FTC
and agreed to pay the following fines:
Date Product Name How the Case was resolved
1978 STP Oil Treatment
1995 STP Engine Treatment
1997 Slick 50 Engine Treatment
1999 Motor Up Engine Treatment
2000 DuraLube
2003 zMax Power System
Q: Do vehicles in your infomercial really run without oil, is that recommended?
A: Prolong would never advocate that any of our users operate vehicles without
proper levels of conventional natural or synthetic oil. Prolong products use the oil
as a medium to reach all the metal surfaces within the motor and our product
instructions encourage conscientiously adherence to manufacturers'
maintenance guidelines. Although we fervently hope that our customers never find
themselves suddenly driving without oil, we quite honestly have run many
vehicles without oil after being treated with Prolong Engine Treatment as a means
of dramatically demonstrating the protective properties of our product.
In Prolong's first infomercial, Prolong World Challenge, dozens of automobiles,
trucks and motorcycles were treated with Prolong Engine Treatment and then
drained of engine oil, before running in the scorching temperatures at Willow
Springs International Speedway in the California desert. Perhaps most memorable
was Al Unser, who thought he would never make it half a lap, continuing to race
the $60,000 red Viper around and around until he himself had to call it quits even
though the car was still going strong. Sandra Bartley, 20-year test and race car
driver, drove all through Los Angeles and then a circuitous mountain route to
Santa Barbara with no oil -- after personally inspecting the car herself to make sure
the filter was removed as well as the plug and oil from the crankcase. She arrived
with no problems.
In our second infomercial, Prolong Across America, company spokesperson Miss
Prolong Marnie Capurro, drove from Long Beach, California to Daytona, FL with
only Prolong Engine treatment for lubrication, delighting in the expressions of
disbelief every time she drove in to a gas station and asked to have the oil
checked. In our current infomercial,"Xtreme Machine Challenge", the same abused
demo engine as shown in the first infomercial, with cut oil lines and sand poured
onto it, is resurrected for more oil-deprived torture... and again it fired right up.
To view the video Click Here
The situations and results shown in all our shows are real. There were no camera
tricks or gimmickry. Each of the vehicles first had Prolong Engine Treatment
added to the motor oil, then allowed to circulate before the oil was drained. Our
engine treatment formula adheres to the metal surfaces, so Prolong protection
remained even when the oil was drained. We certainly do not want consumers to
imitate the extreme example we have made to get your attention and prove the
unique benefits of Prolong technology. We do know that Prolong Engine
Treatment has saved equipment and money during oil and coolant loss for many
consumers because they have thankfully let us know. Just take a look at our
testimonials from everyday drivers, real people just like you.
Prolong Lubricant Products
Prolong Fuel Products
Prolong Waterless Wash & Shine
Lifetime Limited Product Warranty
Misconceptions
_____________________________________
Prolong Lubricant Products
Q: Why should I use Prolong Engine Treatment?
A: Prolong Engine Treatment successfully reduces friction and heat in your
engine with its patented technology. Your vehicle is a major investment; it makes
sense to do everything possible to protect your engine and maintain optimum
performance.
Q: How is Prolong Engine Treatment different than other engine treatments?
A: Prolong Engine Treatment provides an advanced extreme pressure lubrication
technology not found in any other engine treatment. The AFMT™ (Anti-Friction
Metal Treatment) formula is patented, your assurance that it is the only one of its
kind and does what it claims. Unlike many engine treatments, Prolong products do
not contain solid particles such as PTFE resins, "molys," zinc, copper or graphite.
Q: What's the difference between an oil treatment and Prolong Engine Treatment?
A: Rather than just adding thickeners to the oil, the patented Prolong formula
actually interacts with your engine's metal surfaces through a molecular and
chemical process, creating a unique superior resistance to extreme friction and
heat. Simply, it "bonds" with metal to form a protective layer.
Q: Can I use Prolong Engine Treatment with any engine?
A: Prolong Engine Treatment is safe and effective for new or used, gasoline or
diesel engines. It can also be used in rotary engines. Prolong Engine Treatment is
an ash-less petroleum product especially suited to applications where lubrication
and reduction of carbon build-up are critical factors.
Q: Does it matter what kind of oil I use?
A: Prolong Engine Treatment is compatible with both natural and synthetic oils.
Q: Does the treatment contain any solids?
A: No, Prolong Engine Treatment does not contain plastics, PTFE resins
(Teflon®), graphite, molybdenum disulfide (molys), or any other solids which may
cause damage or harmful build-up.
Q: What is the "Booster"?
A: The 8-oz. Prolong Engine Treatment Booster is the same formula as the 12-oz.
Prolong Engine Treatment, and is packaged for repeat use after the first
application of the product. When the oil is changed, only the Prolong Engine
Treatment that has bonded with the metal surfaces remains. The Booster size with
the same superior patented formula saves money and replenishes the Prolong
protection to its maximum level.
Q: How often should I use Prolong Engine Treatment?
A: First install the 12 oz. Engine Treatment, which may be done at any time. It is
recommended that the Booster volume be added with each oil change, or at least
every 6,000 miles or every 6 months.
Q: Can Prolong Engine Treatment be used in motorcycles?
A: Yes, use Prolong Engine Treatment at 10% to the volume. If your application
utilizes a wet-clutch and/or the oil is shared by both the engine and the
transmission, use only 5% to the volume.
Q: Can Prolong Engine Treatment be used in a 2-cycle motor?
A: Yes, add the engine treatment to the oil only, at 10% to the volume, then mix
with gas. Use the same mixture for oil injection systems.
Q: Why should I use Prolong Transmission Treatment?
A: Problems with automatic or standard transmissions represent one of the most
costly automotive repairs. Prolong Transmission Treatment is formulated with
patented AFMT™ (Anti-Friction Metal Treatment). When added to your vehicle's
transmission fluid or gear oil, it forms a protective layer of molecules on all the
metal surfaces of the transmission. Metal-to-metal extreme pressure friction and
heat from clutch and gear application are significantly reduced to optimize smooth
shifting and equipment performance.
Q: Is Prolong Transmission Treatment compatible with the seals and gaskets in
an automatic transmission?
A: Yes, it can be used with confidence in an automatic transmission.
Q: Will Prolong Transmission Treatment cause my clutch to slip?
A: No, the unique formulation will not impede clutch or band application. In some
cases, a glaze forms on clutch fibers and bands that causes clutches to slip.
Applying Prolong Transmission Treatment can help remove this glaze and other
sticky build-up to optimize performance.
Q: Is Prolong Transmission Treatment compatible with all transmission fluids?
A: Yes, Prolong Transmission Treatment can be used with all types of standard
and synthetic transmission fluids and gear oils.
Q: How often should Prolong Transmission Treatment be used?
A: The first application can be made at any time, but may be most convenient to
do when transmission fluid is being changed. After the first application, Prolong
Transmission Treatment does not need to be used again until the fluid is changed.
Q: Will adding Prolong Transmission Treatment overfill my transmission fluid
reservoir?
A: When adding Prolong Transmission Treatment to a manual transmission,
remove 8 ounces of gear oil (or if changing, put in 8 ounces less) then pour in
contents of 8 oz. bottle. If adding to an automatic transmission, contents may be
poured in directly without removing or reducing the transmission fluid.
Q: What's so good or different about Prolong SPL100® Super Penetrating
Lubricant Spray?
A: SPL100 does much more than the other well known sprays, some of which are
not even real lubricants. Some displace water, some are actually just cleaners.
SPL100 cleans, penetrates, displaces moisture, protects surfaces and lubricates
metal mechanisms with superior patented AFMT™ technology.
Q: What's so good or different about Prolong EP-2 Multipurpose Grease?
A: Prolong grease is characterized by superior mechanical stability and extreme
high load carrying capability. It has excellent resistance to water, oxidation and
corrosion, and outperforms other high temperature greases such as lithium
complex, aluminum complex, and many other polyurea greases. The grease is
exceptionally long-lasting and has extraordinary clinging power so that less
grease is needed per application.
________________________________________
Prolong Fuel Products
Q: Why is it important to use the Prolong Fuel System Cleaner or Fuel Injector
Cleaner?
A: Over time, carbon deposits and sludge build up in the fuel lines, carburetor and
injectors, robbing your vehicle of power and causing poor fuel economy. The
Prolong Fuel System Cleaner removes and even helps prevent this build-up from
occurring. It also adds lubricity to the fuel to help protect gaskets and seals and
optimize mileage. The Prolong Fuel Injector Cleaner removes deposits on injector
tips and maximizes the fuel spray pattern for peak performance and fuel economy.
Q: How often should the fuel additives be used?
A: Use the Fuel System Cleaner every 3,000 miles. Use the Injector Cleaner in
between if you detect fouling, poor firing or starts, or reduced mileage.
Q: Does it matter what grade of gasoline I use?
A: No, Prolong fuel additives are compatible with all grades of gasoline.
Q: What is the advantage of the Prolong Octane Boost?
A: The Prolong Octane Boost provides a street-legal increase in octane power,
even at the highest pump level. It provides extra power and performance that may
not be needed all the time, such as pulling a boat or trailer, especially over steep
grades.
________________________________________
Prolong Waterless Wash & Shine
Q: What is Prolong Waterless Wash & Shine?
A: Waterless Wash & Shine is a revolutionary new method of washing and
protecting your car in one easy step. When you wash your car with a conventional
car wash, you have to first get a hose, bucket, sponge, and chamois, then go
through the rinsing/washing/rinsing/drying process to finish the job. With
Waterless Wash & Shine, all you do is spray onto the surface of your car and wipe
dry. It's that simple! The unique citrus-based formula dissolves dirt and
contaminants with ease, while special lubricating agents encapsulate the dirt so
that it can easily be wiped off your car's delicate surface without scratching. In
addition to its powerful cleaning action, Waterless Wash & Shine leaves a
protective film on your car that provides a just-waxed shine and smoothness that
conventional car washes fail to do.
Q: Will it scratch my car?
A: Absolutely not. When you wash your car with a conventional car wash, you
have only the cleaning agent and some water between your sponge and the
surface of the car. There is nothing to protect the surface from the dirt grinding
against the paint. The special lubricating agent in Waterless Wash & Shine has
been thoroughly tested and has demonstrated in laboratory and real-life tests that
it does not scratch the paint. The lubricating agents surround and encapsulate the
dirt so that your paint is not scratched when the dirt is wiped away. Waterless
Wash & Shine is safe to use and can be used with any terry cloth towel.
Q: Can I use it on extremely dirty surfaces?
A: Unfortunately, even our special lubricating agents won't help if your car has
caked-on dirt. To use Waterless Wash & Shine in this case, we first suggest that
you remove all the large dirt particles with a hose. Remember, Waterless Wash &
Shine was designed for cars that are lightly to moderately soiled.
Q: On what surfaces may I use Waterless Wash & Shine?
A: Waterless Wash & Shine was designed for use on any exterior surface of a car
except for the tires. This includes the paint, chrome, plastic trim, painted plastic,
wheel rims, headlamp covers and even glass. We do not recommend the product
be used for vinyl tops or fabric.
Q: How often can I use Waterless Wash & Shine?
A: You can use Waterless Wash & Shine as often as you like. It will not build up.
It's great for every day use or weekly car care.
Q: How many cars can I treat with one 17oz. bottle?
A: Depending on how dirty your car is, you might use a different amount each
time you apply the product. For an average sized car with light to moderate soil,
you can clean up to five cars with a 17oz. bottle.
Q: On what types of cars can I use Waterless Wash & Shine?
A: Waterless Wash & Shine is safe for conventional and clear-coated paints and
therefore can be used on any type of car.
Q: Other uses?
A: Waterless Wash & Shine works exceptionally well on nearly any surface. Try it
on fiberglass boats, personal water craft, motorcycles, RV's, bicycles, and even
lawn furniture, barbecue covers, etc.
Q: Can Waterless Wash & Shine remove tree sap and bird droppings from my
paint?
A: Waterless Wash & Shine was designed with those tough contaminants in mind.
Tree sap, road tar, bugs and bird droppings are all easily removed with Waterless
Wash & Shine. Even if used full-strength, conventional car washes cannot clean
tar spots, but the citrus based Waterless Wash & Shine safely removes tar with no
effort at all.
Q: Can I use Waterless Wash & Shine in the sun?
A: Yes. You can use the product in the sun or in the shade. It is easier to use in a
shaded area, so the product doesn't dry as quickly, but you can use it wherever
and whenever you like.
Q: How many towels should I use to treat an entire car?
A: The best way to use the product is to use one towel to spread the product and
wipe the surface clean and another clean towel to remove any excess and wipe
the surface dry. For an average size car, two to three towels should be enough. We
encourage you to always use clean sides of the towel so if your car is
exceptionally dirty, you may need more towels.
Q: Do I have to use a terry cloth towel?
A: No. You don't have to use a terry cloth towel, but terry cloth towels are more
effective at cleaning the car and storing the removed dirt and contaminants in the
nap of the towel, safely away from your paint.
Q: How does Prolong Waterless Wash & Shine compare to a 'wash & wax'?
A: The 'wash & wax' products on the market are not very effective. This is due to
the fact that waxes and washes don't really mix. As a result, when you rinse your
car, any wax that there may be in the formula is being rinsed off as well. Waterless
Wash & Shine not only cleans your car but also leaves a protective film that is not
attracted to water and therefore won't rinse off.
Q: How does Prolong Waterless Wash & Shine compare to other waterless
washes?
A: Competitor's quick detailing products only remove light dust and must be
applied in the shade. They contain petroleum distillates and may be harmful if
swallowed and can cause skin irritation. Some may explode if the bottle is over-
pressurized and require vigorous shaking before use. By comparison, Waterless
Wash & Shine requires no buffing or polishing (just spray on and wipe off), can be
applied anywhere, is a citrus-based formula that dissolves and removes tree sap,
road tar, bugs and bird droppings, contains no petroleum distillates, is essentially
non-toxic, won't explode, and doesn't require vigorous shaking. It's the simplest,
most effective way to clean and protect your car, anywhere, anytime, leaving your
paint with an amazing gloss finish!
________________________________________
Lifetime Limited Product Warranty
Q: Can I find out more about the warranty before I buy anything?
A: Of course. You can read the warranty in its entirety at this site, just click here.
You can also request a copy by calling 1-317-402-0093. Prolong Super Lubricants
offers this free lifetime Warranty for qualifying vehicles to demonstrate they stand
behind their products, and to create confidence in interested consumers like
yourself.
Q: Is this really a 'life-time' warranty?
A: Yes, the Lifetime Limited Product Engine Treatment Warranty may be extended
on an eligible vehicle for as long as you own it... the lifetime of your car! All you
have to do is use Prolong Engine Treatment every 6 months or 6,000 miles and
send in the renewal information to the GoldenWest Warranty Administrator, 1937
Mount Vernon Avenue, Pomona, CA 91768-3312.
Q: What does the warranty cover?
A: Under the law, a limited product warranty only covers or applies to what a
product does or effects, so the Prolong Lifetime Engine Treatment Warranty
covers all lubricated parts of a vehicle's engine, provided the required oil level and
service are maintained and Prolong Engine Treatment is properly installed.
Specifically:
*piston and piston rings
*crankshaft and main bearings
*rocker arm and pivots
*rod and rod bearings
*distributor drive gear
*timing gears or sprockets
*valve heads and valve springs
*valve lifters
*stems and guides
*wrist pins and bushings
*cylinder linings and bores
*oil pump, oil pan
*push rods
*keepers and retainers
*camshaft and bearings
*cam follower and balancer
*all internal lubricated parts of the block and head
*seals and gaskets if required to be replaced during repairs of covered parts.
Q: Are all cars eligible for this 'life time' warranty?
A: Prolong offers the most generous engine treatment warranty available,
allowing coverage for vehicles with up to 100,000 miles! Most of the vehicles on
the road will qualify, and remember, a high-mileage vehicle that doesn't qualify for
the free warranty certainly still benefits from the use of Prolong Engine Treatment
and Fuel System Treatment!
Here's the list of criteria for your vehicle to be eligible:
*Must be privately owned or leased by you, and you must be a U.S. resident.
*Must have less than 100,000 miles on the original odometer reading, and be 10
years
or less old- (January 1st of each year is the change date.)
*Must be a passenger car, SUV, van or lightweight truck weighing 7,200 lbs. or less,
which has never been used for any commercial, off-road or racing purpose. No
motor homes or other type of vehicles.
*Must have a valid and intact VIN, and never have been modified or altered from the
manufacturer's original specifications or titled or branded as salvage, junk, rebuilt,
totaled, flood or fire damaged.
*You must install Prolong Engine Treatment and send in the registration. No other
engine or oil additives may be used while the Lifetime Limited Product Warranty is
in
effect.
Q: Can I register for the warranty if I live outside the United States?
A: Unfortunately, warranty coverage is limited to residents within the United
States at this time. Fortunately, where ever, whenever and whatever you drive can
benefit from the protective properties of Prolong Engine Treatment in the
crankcase.
Q: What if my car has over 100,000 miles on it?
A: An odometer reading of less than 100,000 miles is required to enroll your
vehicle for the Lifetime Limited Product Warranty. Once registered, you may
continue warranty coverage for as long as you own the car, by applying Prolong
Engine Treatment Booster every 6 months or 6,000 miles, whichever occurs first.
Even though a vehicle with more that 100,000 is not eligible for initial warranty
registration, it will certainly benefit from the application of Prolong Engine
Treatment to protect against friction and reduce operating temperatures.
Q: How will I know if my warranty application has been received, approved and
processed?
A: Within several weeks of your mailing in your application, you will receive an
appreciation letter from Prolong confirming your warranty registration that
includes a renewal form for your future use. If the vehicle does not qualify (mileage
too high, etc.) or if omitted information is still needed, you will receive a letter of
explanation from the GoldenWest Warranty Administrator.
Q: What if I forget to use the product or to send in the Warranty renewal
information when I should?
A: Providing your vehicle still has less than 100,000 miles on the odometer, you
can re-register your vehicle again, just like you originally did. Purchase and install
the 12oz. Prolong Engine Treatment, then complete and mail in the registration
form. There is a short waiting period after the initial registration before the
Warranty takes effect. This waiting period is waived for Warranty renewal.
Q: Can I use other additives?
A: No other additives may be used while the Lifetime Limited Product Warranty is
in effect.
Q: Can I enroll more than one vehicle?
A: You can enroll as many vehicles as you want. Each vehicle is separately
registered, providing it meets the eligibility criteria. Each vehicle must be initially
treated with 12 oz. Prolong Engine Treatment. Application of Prolong Engine
Treatment Booster every 6 months or 6,000 miles and a renewal form are required
to continue Warranty coverage.
Q: Does the Warranty transfer if I sell my vehicle or give it to a friend or family
member?
A: No. The Warranty is only valid for the consumer and vehicle originally listed on
the Warranty registration card. Providing the sold or transferred vehicle is still
eligible, i.e. less than 10 years old, and less than 100,000 miles, the new owner can
register for a new Warranty when he or she adds Prolong Engine Treatment.
Q: How do I renew the warranty period once I've registered the first time?
A: Purchase and install Prolong Engine Treatment Booster within 6 months or
6,000 miles of the first application. Use the renewal form sent to you from Prolong
by mail after initial registration and each subsequent renewal. Mail to GoldenWest
Warranty Administrator, 1937 Mount Vernon Avenue, Pomona, CA 91768-3312.
Q: Must I use Prolong Engine Treatment Booster size to renew the warranty?
A: The patented Prolong formula treats the metal of your engine, using the motor
oil as a conduit. In order to maintain the maximum level of protection first achieved
when you install Prolong Engine Treatment, the product needs to be re-applied
after an oil change. A certain amount of the product remains on the engine metal,
so the full 12 ounces is not required for replenishment. The 8 ounce Booster size
of the product is sufficient and more economical. However, if you wish to again
apply a full 12 ounce treatment, it is perfectly fine to do so. It is not detrimental to
the engine, just less economical.
Q: I don't usually change my own oil, I have a service facility do it. Can I still
register for the warranty?
A: Certainly. Many professional service facilities offer Prolong Engine Treatment
as an option for your oil change package. You may want to keep that in mind when
choosing a place to take your vehicle for maintenance. Facilities offering Prolong
Engine Treatment also have the warranty documents to provide to their customers
who have our product installed. Be sure to get the form, complete it and mail it in.
You may also purchase the product at your favorite retailer for automotive
supplies, then take it with you to the service facility and have it installed. If you do
this, you will complete your registration form with the date and odometer reading
at the time of the service, just as though you were putting it in yourself.
Return to the facility within 6 months or 6,000 miles and ask that Prolong Engine
Treatment Booster be installed with your oil change. Complete the renewal form
sent to you from Prolong and mail it in to: GoldenWest Warranty Administrator,
1937 Mount Vernon Avenue, Pomona, CA 91768-3312.
Q: The pre-owned vehicle I purchased already had Prolong Engine Treatment
installed for me, what do I do for the warranty?
A: Many top-quality dealerships are installing Prolong Engine Treatment in their
new and pre-owned vehicles, recognizing the credibility and added value
presented to interested buyers. These dealerships will either present the warranty
to the buyer at the time of purchase, or will place it in the vehicle glove
compartment.
Q: How are claims made?
A: The warranty document has specific, step-by-step information for the claim
process. Prolong Super Lubricants has appointed a very experienced claims
administrator to review and insure claim requests are processed in a timely
manner. The number provided in the warranty is strictly for reporting a potential
claim and receiving a case number and instructions. Any other questions
regarding our warranty should be submitted by using the "Contact Us" screen of
this website or calling 1-317-402-0093. We will respond promptly.
____________________________________
Misconceptions
Q: Can using Prolong products void my vehicle manufacturer's warranty?
A: No, the use of Prolong products will not void manufacturers' warranties.
Vehicle manufacturers are allowed to specify the motor oil grade and API
(American Petroleum Institute) service requirements necessary to validate their
engine warranty. Prolong Engine Treatment in no way alters the grade or other
specifications of either petroleum based or synthetic motor oils, and Prolong
Super Lubricants encourages drivers to follow the manufacturer's recommended
service schedules. Prolong Extreme Pressure Multi-Purpose Grease Exceeds
NLGI GC/LB (ASTM D 4950) standards. Vehicle Manufacturers are not allowed to
specify that a particular brand of product be used with their equipment to qualify a
warranty unless they provide that product for free.
Q: Does Prolong Engine Treatment have chlorine in it like bleach does?
A: No, although competitors have shamefully and inaccurately tried to make
consumers think so by ridiculously showing bottles of bleach being poured into
engines or referring to chlorinated or olefin paraffins as chlorine. For decades,
tribologists -- lubrication specialists -- have known that CP's or chlorinated
paraffins provide the most superior lubrication. The drawback to this approach
was instability at extremely high temperatures. Enter Prolong Super Lubricants,
with a revolutionary Aromatic Petroleum Distillate technology that is so unique it is
patented. To view our technology page Click Here. The incomparable Prolong
formula received the “1a” rating--the highest possible--on independent laboratory
testing designed to determine the corrosivity of liquids when applied to metal,
demonstrating the products are non-corrosive. The heart of Prolong AFMT™
technology is its unequaled chemical stability, providing the user with the best of
both worlds.
Q: Did Prolong get sued or fined by the FTC?
A: No, the facts are that the FTC thoroughly investigated all of the tests and
evidence that supported Prolong’s product claims in much the same manner as
going through a very detailed IRS audit.
Prolong has never been sued or taken to court by the FTC.
Prolong has never been fined by the FTC.
Prolong did not make false product claims.
No employees of Prolong were found to have violated any FTC regulations.
We recognize how important the FTC's role is in protecting consumers and
understand reasons for the extensive examination of all products in the engine
treatment category. The end result of this activity can also strengthen the
credibility of a company and product as well as provide consumer knowledge. In
order to satisfy the concerns of the FTC staff after they had expended valuable
time investigating all of Prolong’s product claims, Prolong entered into an
agreement with the FTC in which Prolong promised that it would rely on “adequate
scientific evidence” to substantiate its' product claims. No fines were assessed.
No suits were filed by the FTC against Prolong. The agreement was entered into in
early 1999. Five years have passed with complete cooperation.
Prolong Super Lubricants distinguished its conduct and had a much different
experience than many of our competitors. The following products had claims that
the FTC complained were false or unsubstantiated. The product owners were
sued by the FTC and eventually entered into settlement agreements with the FTC
and agreed to pay the following fines:
Date Product Name How the Case was resolved
1978 STP Oil Treatment
1995 STP Engine Treatment
1997 Slick 50 Engine Treatment
1999 Motor Up Engine Treatment
2000 DuraLube
2003 zMax Power System
Q: Do vehicles in your infomercial really run without oil, is that recommended?
A: Prolong would never advocate that any of our users operate vehicles without
proper levels of conventional natural or synthetic oil. Prolong products use the oil
as a medium to reach all the metal surfaces within the motor and our product
instructions encourage conscientiously adherence to manufacturers'
maintenance guidelines. Although we fervently hope that our customers never find
themselves suddenly driving without oil, we quite honestly have run many
vehicles without oil after being treated with Prolong Engine Treatment as a means
of dramatically demonstrating the protective properties of our product.
In Prolong's first infomercial, Prolong World Challenge, dozens of automobiles,
trucks and motorcycles were treated with Prolong Engine Treatment and then
drained of engine oil, before running in the scorching temperatures at Willow
Springs International Speedway in the California desert. Perhaps most memorable
was Al Unser, who thought he would never make it half a lap, continuing to race
the $60,000 red Viper around and around until he himself had to call it quits even
though the car was still going strong. Sandra Bartley, 20-year test and race car
driver, drove all through Los Angeles and then a circuitous mountain route to
Santa Barbara with no oil -- after personally inspecting the car herself to make sure
the filter was removed as well as the plug and oil from the crankcase. She arrived
with no problems.
In our second infomercial, Prolong Across America, company spokesperson Miss
Prolong Marnie Capurro, drove from Long Beach, California to Daytona, FL with
only Prolong Engine treatment for lubrication, delighting in the expressions of
disbelief every time she drove in to a gas station and asked to have the oil
checked. In our current infomercial,"Xtreme Machine Challenge", the same abused
demo engine as shown in the first infomercial, with cut oil lines and sand poured
onto it, is resurrected for more oil-deprived torture... and again it fired right up.
To view the video Click Here
The situations and results shown in all our shows are real. There were no camera
tricks or gimmickry. Each of the vehicles first had Prolong Engine Treatment
added to the motor oil, then allowed to circulate before the oil was drained. Our
engine treatment formula adheres to the metal surfaces, so Prolong protection
remained even when the oil was drained. We certainly do not want consumers to
imitate the extreme example we have made to get your attention and prove the
unique benefits of Prolong technology. We do know that Prolong Engine
Treatment has saved equipment and money during oil and coolant loss for many
consumers because they have thankfully let us know. Just take a look at our
testimonials from everyday drivers, real people just like you.
 | |  | |  | |  |
Sued by FTC, Settled, Fined $500,000
Sued by FTC, Settled, Fined $888,000
Sued by FTC, Settled, Fined $10,000,000
Sued by FTC, Settled, Fined $100,000
Sued by FTC, Settled, Fined $2,000,000
Sued by FTC, Settled, Fined $1,000,000
Sued by FTC, Settled, Fined $888,000
Sued by FTC, Settled, Fined $10,000,000
Sued by FTC, Settled, Fined $100,000
Sued by FTC, Settled, Fined $2,000,000
Sued by FTC, Settled, Fined $1,000,000
Phone: 1-317-402-0093 Lubrication Specialists of Northeast Florida, LLC © Prolong Super Lubricants 2007. All Rights Reserved.
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